Showing Tag: " hotel" (Show all posts)

What Next

Posted by Alan Campbell CHA< CMP CHRM on Sunday, March 6, 2011, In : Customer Service 
2011 What to Expect

The new year has started and the budgets are in, well they should be. The marketing forecast have been studied and the experts have voiced their opinion. Moderate to slow growth for the remainder of 2011. The luxury class faired somewhat better. The crisis struck, Egypt, Libya, Yemen, and only time will tell who else. The oil prices get hire and travelers decrease. Uncertainty strikes again just when you though it was safe to go back. Makes you wonder what is next on the li...
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Ship/ Shore

Posted by Alan Campbell CHA< CMP CHRM on Wednesday, January 19, 2011, In : Customer Service 

 

 

 

 

 

SHIP/SHORE HOSPITALITY

 

Over the Christmas holidays I had the pleasure of cruising on the Carnival Spirit cruise ship. It sailed from San Diego to three cities in Mexico, La Paz, Mazatlan and Cabo San Lucas. 

 

Ron Ness is the Director of Hotel Operations for the Carnival Spirit. Ron is the passionate and high-spirited leader who guides his hotel staff to provide some of the best customer service I have ever seen. ...


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