The Next Mister Hotel

You will face many challenges in the hotel/hospitality industry that will test the strength and the mettle of your character. You will be called on to do extraordinary things under trying circumstances with little to no additional resources with which to do them. You will be challenged. You will challenge. You will win. You may fail. You will be on call 24/7. Your boss, your peers, and all those that work with and for you will expect YOU to know ALL the correc...

Over the past months I have talked about customer service, training, blue collar versus white collar issues, as well as a host of other issues that beset the hospitality/hotel industry, and it got me to thinking about leaders and managers.

Leaders and managers! Are they not one and the same? Are not managers’ leaders and leader’s managers? My answer is absolutely, unequivocally, and emphatically, NO! However, my no comes with reservations. To be a leader does not necessarily...