SHIP/SHORE HOSPITALITY

Over the Christmas holidays I had the pleasure of cruising on the Carnival Spirit cruise ship. It sailed from San Diego to three cities in Mexico, La Paz, Mazatlan and Cabo San Lucas. 

Ron Ness is the Director of Hotel Operations for the Carnival Spirit. Ron is the passionate and high-spirited leader who guides his hotel staff to provide some of the best customer service I have ever seen. ...